We hope you are happy with your purchases from London Centre for Book Arts, but if not, we can offer a refund on any item as long as it is returned in a saleable condition within 30 days of receiving your item. Please note that we are unable to reimburse postage costs for returns. For further information, or to make a return, write to us at orders@londonbookarts.org.

Damages and issues 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns or refunds on sale items, gift vouchers or Studio Passes. For workshop refunds, see below.

Refunds

Once we have received and inspected your return, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded to the original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

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WORKSHOP BOOKINGS

Cancellation Policy

If you are unable to make a workshop, please let us know as soon as possible so that we can re-list your place. We are a very small organisation and proceeds from each ticket goes towards crucial overheads. Cancellations made after 21 days before the start date of the workshop are not refundable or transferable.

Workshop refunds or transfers are subject to an admin fee of 10% of the ticket cost, or £25 per ticket, whichever is lower.

We would advise if you are coming from overseas that your travel arrangements are confirmed prior to booking a workshop place.

Waitlist
If a workshop you wish to join is fully booked, please email us to be put on the waitlist in the event of any cancellations orders@londonbookarts.org