We hope you are happy with your purchases from London Centre for Book Arts, but if not, we can offer a refund on any item as long as it is returned in a saleable condition within 30 days of receiving your item. Please note that we are unable to reimburse postage costs for returns. For further information, or to make a return, write to us at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns or refunds on sale items, gift vouchers or Studio Passes.
Once we have received and inspected your return, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded to the original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Workshop Booking Cancellation Policy
If you are unable to make a class, please let us know as soon as possible so that we can re-list your place. We are a very small organisation and proceeds from each ticket goes towards crucial overheads. Cancellations made after 14 days before the date of the workshop are not refundable. Workshop refunds are subject to an admin fee of 10% of the ticket cost, or £25 per ticket, whichever is lower.